Effective Date: November 2025
Last Updated: November 2025
1. Returns & Replacements
Return Eligibility Conditions:
Returns are accepted only if the product received is:
- Damaged
- Defective
- Incorrect (wrong item delivered)
Replacement Conditions:
Eligible products will be replaced after verification of the issue by our team.
Time Window to Report Issue:
Customers must report any issue within 48 hours of delivery.
Proof Required:
- Clear photos of the product
- Images of original packaging
- Unboxing video (if available, recommended for faster processing)
Return Pickup Method:
Return pickup will be arranged through our courier partners where service is available. In some cases, customers may be requested to self-ship the product.
2. Refund Eligibility
Refund Allowed When:
- Replacement is not available
- Order is cancelled before dispatch
Refund Not Allowed When:
- Customer changes their mind after delivery
- Product is used or damaged by the customer
- COD order is refused after dispatch
3. COD Advance Policy
COD Advance Amount:
A small advance amount is required for COD orders, which is shown during checkout.
Refund Rule for Advance:
Advance payment is refundable only if the order is cancelled before dispatch.
Conditions When Advance Becomes Non-Refundable:
- If the order is shipped and the customer refuses delivery
- If incorrect address or contact details lead to failed delivery
4. Refund Timeline
Refund Processing Time:
Refunds are processed within 7–10 working days after approval.
Refund Payment Method:
Refunds will be credited to the original payment method used during the transaction or via bank transfer in case of COD orders.
5. Order Cancellation
Cancellation Allowed Before Dispatch:
Yes, orders can be cancelled before they are dispatched.
Cancellation Method:
Customers must contact our support team via:
- Phone
Cancellation requests after dispatch will not be accepted.
6. Contact Information
Business Name: Labron Food Product Gruh Udyog
Support Email: contact@lebronfoodproduct.in
Support Phone: +91 9960172856
Business Address:
Plot No B-3, Gut No – 15 Mosambi Bagh, Aurangabad MIDC, Aurangabad, Maharashtra – 431005 (Naregaon), India
Support Hours:
Monday – Saturday, 10:30 AM – 6:30 PM